Privacy Policy

We collect personal and professional information that you submit directly to us during the creation and management of your account. This includes your business name, corporate registry particulars, contact person name, email address, phone number, and billing parameters.

Furthermore, we automatically log browser parameters, system configurations, referral source details, active cookies, IP routing entries, and relative application diagnostic statistics to keep our systems secure and performant.

Your primary organization data is processed selectively to run, update, and improve ChatSync resources. Specific processing actions consist of:

• Securing user sign-in authentications and preventing malicious activity.
• Handling standard monthly/annually card billing sessions.
• Notifying accounts regarding service notifications, webhook updates, and platform features.
• Providing technical engineering support.

Under no circumstances does ChatSync ever sell, swap, or distribute user personal databases to third-party brokers for advertising purposes.

ChatSync facilitates message communication by routing transmission queues directly through Meta’s Cloud API gateways.

Any transaction information, messaging media, customer numbers, templates, and contact listings are securely transferred to Meta Platforms, Inc. and processed according to standard Meta Business Terms and Conditions. ChatSync caches local communication logs securely solely to render dashboard analytics and message feeds within your team workspace.

We enforce multiple layers of technical, administrative, and physical security measures to guarantee data integrity:

• Encryption of all database assets at rest utilizing Advanced Encryption Standard (AES-256).
• Secure SSL/TLS 1.3 tunnels for all data in transit.
• Strict token-based workspace access isolations to prevent multi-tenant cross-talk.
• Continual vulnerability tests and strict system patching protocols.

Your central business account records are preserved as long as your subscription profile remains active. Customer message caches, media assets, and delivery reports are kept for a maximum sliding window of 90 days. This cycle ensures robust analytics while keeping our database lightweight.

Upon standard user closure requests, all database records will be permanently purged or anonymized within 30 business days.

We delegate operational components to trusted, compliant subprocessors under strict processing bounds:

• Hosting Infrastructures: Secure enterprise cloud servers.
• Payment Gateways: Paddle for PCI-DSS compliant payment handling.
• Telemetry & Diagnostics: Anonymous logging for speed diagnostics.

We utilize strictly necessary cookies and local storage tokens to preserve session authorizations, manage logged-in states, and protect page transitions.

Analytical cookie parameters might be placed upon cookie consent approval to trace landing page traffic volumes and click conversions.

You maintain supreme ownership of your organization's data. You hold rights to:

• Inspect or export a complete duplicate of your processed personal data.
• Correct mistakes or outdated attributes in your active workspace dashboard.
• Demand total deletion and purging of all active user records.

You can exercise any of these privileges directly by initiating a help desk ticket or mailing us at privacy@chatsync.pk.

We reserve right to revise this Privacy Policy to mirror engineering additions, compliance revisions, or new Meta policies.

If material shifts are made to our processing behavior, we will deliver an explicit notice via the active administrator email address or post highly visible popups inside the system dashboard.

If you have questions regarding data encryption protocols, GDPR/local data compliance details, or wish to invoke deletion requests, do not hesitate to contact our dedicated privacy desk: