Terms of Service

1SaaS Subscription & Onboarding

ClinicBooking is provided as a monthly subscription service. Every new clinic starts with a 14-day trial period or direct onboard handover:

• Modular Plan Fees: Subscriptions are billed monthly based on the Core Booking Base Engine plus selected add-on modules (WhatsApp, Telehealth, Multi-Branch, Payments).
• Manual Onboarding Handover: Our onboarding team sets up your initial branch hours and doctor schedules before handing over your login.
• Soft-Locking Policy: If a trial or subscription expires without payment, public booking pages are locked to prevent new bookings, but clinic staff retain read access to view existing appointments.

2Clinic Responsibilities

By operating a clinic account on our platform, you agree to:

• Maintain accurate practitioner working hours, room capacities, and service durations.
• Ensure all medical practitioners listed on your clinic portal are properly licensed under relevant health authorities (e.g., PMC in Pakistan, DHA/DOH in UAE, MOH in Saudi Arabia).
• Honor all confirmed appointment time slots booked by patients through the platform.

3Acceptable Use & Security

You may not use the platform for fraudulent bookings, unauthorized scraping, or sending automated spam messages via WhatsApp. Cross-tenant body parameter tampering or API key spoofing is strictly prohibited and results in immediate account termination.

4Governing Law

These terms are governed by the commercial laws of Pakistan for PKR transactions and the laws of the United Arab Emirates for AED/SAR transactions.