Refund Policy

ChatSync provides a Software-as-a-Service (SaaS) WhatsApp Business API platform designed to streamline business communications. To maintain maximum trust and absolute transparency with our clients, we have structured a fair billing and refund framework.

By subscribing to any of our plans (Monthly or Annually), you agree to these Refund and Cancellation policies as part of our master Terms of Service.

To help you evaluate our platform before committing financially, we offer:

• A fully featured 7-day free trial requiring no credit card information.
• Full access to standard team inbox components, campaign messaging, and our drag-and-drop chatbot builder.
• Complimentary setup guidance from our technical team.

Because this free trial allows you to test the service extensively without any financial risk, refunds will not be granted based on features or functionalities that could have been tested during the trial period.

All subscriptions are billed in advance on a recurring monthly or annual basis. Refunds are evaluated and approved strictly under the following criteria:

• Severe Platform Downtime: If a persistent technical breakdown on ChatSync’s side prevents you from utilizing the platform entirely for more than 48 consecutive hours, you may request a pro-rated refund for the affected period.
• Annual Plan Grace Period: Subscriptions on Annual billing plans are eligible for a refund request within 14 calendar days of initial payment. Any requested refund during this window will be pro-rated for the days utilized and subject to a 10% administrative processing fee.
• Billing Discrepancies: If you are double-billed or charged an incorrect rate due to a technical invoicing error, we will credit back the erroneous amount in full within 5–7 business days of verification.

The following costs are strictly non-refundable under any circumstance:

• Monthly Subscriptions: Standard monthly subscription fees once a billing cycle has commenced.
• Meta Conversation Fees: All direct charges related to WhatsApp conversation-based credits passed through directly to Meta.
• Setup & Customization Services: Any technical one-time onboarding charges, design fees, custom integrations, or tailored chatbot engineering services.
• Meta Policy Violations: No refunds are issued if your WhatsApp Business Profile or phone number is blocked, suspended, or flagged by Meta Platforms, Inc. due to spamming, policy infractions, or negative user feedback.

To initiate a formal refund review:

1. Draft an email addressed directly to our billing desk at billing@chatsync.pk.
2. Include your account administrator email, business name, registration details, and the transaction receipt.
3. Explain in detail the specific reason or technical platform failure prompting the refund request.

Our billing team will review all queries and communicate our assessment within 3 to 5 business days. If approved, refunds are credited back to your original source of payment within 5 to 10 processing days, depending on bank guidelines.

You can cancel your subscription at any time. You can do so directly within your Account Settings or by lodging a ticket.

Following a successful cancellation, your workspace access remains active with full features until the end of your currently paid billing period (monthly or annual). We do not provide partial pro-rated credits for the remaining days of a cancelled subscription period.

If you have questions regarding an invoice, require a change in billing details, or wish to upgrade or downgrade your tier, reach out to our team: