Refund & Cancellation Policy

1SaaS Subscription Refunds & Cancellations

Subscription payments are processed monthly per clinic. You may cancel your subscription at any time from your admin dashboard:

• Cancellation at Any Time: When you cancel, your account remains active until the end of your current monthly billing cycle. No further recurring charges will occur.
• 14-Day Money-Back Period: Requests submitted within 14 days of your initial subscription purchase are refunded in full to your original payment method (JazzCash, Bank Account, or Card).
• Module Plan Changes: Deactivating optional add-on modules (e.g. WhatsApp Engine) takes effect at the start of your next billing cycle.

2Patient Appointment Cancellation Policy

For patients booking appointments through a clinic’s public portal:

• Clinic-Defined Cancellation Windows: Each clinic specifies its own patient cancellation notice period (e.g., 24 hours prior to appointment time).
• Self-Serve Cancellation Links: Patients receive a unique cancellation link in their WhatsApp confirmation message. Cancellations made prior to the deadline instantly free up the slot for other patients.
• Deposit Refunds: For clinics collecting advance deposits, deposit refunds for patient-cancelled visits are managed directly by the clinic according to their internal practice rules.

3How to Request a Subscription Refund

To request a subscription refund under our 14-day guarantee, email support@mydomain.com or contact your dedicated onboarding manager with your clinic name and mobile number. Refunds are processed within 2 to 3 business days.