Tracking & Technologies

Cookie Policy

Learn how we utilize cookies, web beacons, and local browser storage to keep ChatSync secure, performant, and reliable.

Last updated: March 31, 2026

1. Policy Overview

This Cookie Policy explains how ChatSync ("we", "us", or "our") uses cookies and similar browser tracking technologies when you visit our public website, navigate our landing pages, or access the active customer dashboard portal.

We believe in being entirely upfront and clear about how we handle system telemetries. We use cookies strictly to authenticate sessions, provide smooth workspace routing, and continuously analyze platform speeds.

2. What Are Cookies?

Cookies are small text strings containing key-value configurations sent by a web server and stored in your web browser or local drive. They serve multiple core tasks:

  • Session Cookies: Temporary files that are immediately discarded once you close your active browser application.
  • Persistent Cookies: Standard records kept on your browser device for a preset duration, letting our system remember you across multiple browser sessions.
  • First-Party Cookies: Unique identifiers placed and operated directly by ChatSync domain parameters.
  • Third-Party Cookies: Cookies set by external partners (such as Paddle or analysis services) to securely verify payments or compile aggregate telemetry statistics.

3. How We Use Cookies

Cookies play an integral role in keeping our workspace functional. They enable:

  • Verifying active logged-in user tokens to prevent unauthorized page entry.
  • Handling multi-tenant isolation, ensuring your team data remains completely partitioned.
  • Analyzing landing page traffic to measure active signup rates.
  • Protecting web form operations against Cross-Site Request Forgery (CSRF) exploits.

4. Cookie Classifications

We classify cookies into three distinct functional tiers:

A. Essential & Functional Cookies (First-Party)

Absolutely necessary for the baseline operations of our platform. They preserve active administrator sessions, secure the API calls inside the dashboard, and manage dark/light modes. Disabling these will cause parts of the workspace to break entirely.

B. Performance & Analytics Cookies (Third-Party)

Help us collect anonymous data regarding which landing pages are visited, active session length, and button click parameters. We use this diagnostic data solely to optimize load speeds and fix layout glitches.

C. Secure Transaction Cookies (Paddle)

Placed by our secure PCI-compliant processor Paddle. These cookies protect payment transactions, detect fraudulent activities, and authenticate active invoice checkouts securely.

5. Managing Your Preferences

You possess full sovereignty over how cookies are stored. You can manage your preferences through the following avenues:

  • Browser Settings: You can configure your browser (Chrome, Edge, Safari, Firefox) to discard or decline cookies. Please consult your browser's "Help" or "Privacy" configuration panels for specific guidelines.
  • Clearing Local Storage: You can manually wipe all browser cookies, tokens, and local cache databases at any time.
  • Analytics Opt-Out: Opt-out of anonymous traffic collection tools via standard browser add-ons or global privacy headers (like Do Not Track).

⚠️Please note that blocking essential cookies will immediately impair your ability to log in or operate the ChatSync admin dashboard portal successfully.

6. Security & Telemetry Safety

No cookies placed directly by ChatSync are ever configured to scan your local drive or retrieve unrelated personal databases.

We guarantee that all session tracking identifiers are transmitted strictly over secure HTTPS connections using robust `HttpOnly` and `SameSite=Strict` attributes to completely eliminate the threat of Cross-Site Scripting (XSS) hijackings.

7. Policy Changes

We reserves the absolute right to revise this Cookie Policy periodically to reflect engineering optimizations, new web browser standards, or compliance directives.

We encourage you to visit this page periodically to remain informed about how we maintain platform integrity and efficiency.

8. Contact Us

If you have any questions or concerns regarding our technical utilization of cookies, tracking telemetries, or data safety measures:

Privacy Desk

ChatSync PK Privacy Administration

privacy@chatsync.pk

Want to learn more about data safety?

Read our full Privacy Policy for details on data encryption, storage limits, and your rights.

Read Privacy Policy